I’m currently working on a contract cleaning project. As part of this we’re developing the business requirements which has involved considering how we define what clean looks like. It’s also involved an assessment of current practice. This assessment has included the time taken to undertake the cleaning. Comparison of these times across the organisation may, along with other data gathered, enable us to identify best practice.
Imagine then my quandary when I read in the Urban Worrier by Nick Thorpe about his experience of bed making at a monastery in New Mexico. He realised that his need for speed and competitive nature wasn’t enabling him to fully embrace the activity and enjoy it. So “I give in and slow down”... “I would not, I suspect, win a hotel cleaning contract – but I defy you to find more contended cleaners.”
As a procurement professional my goal is to ensure value for money for the organisation and have, and I’m sure will continue, to negotiate contracts that focus on speed to undertake activities. As a coach my goal is often about ensuring job satisfaction including wellbeing and passion for life. I just wonder whether, how and when as a procurement professional I should be considering job satisfaction of our suppliers?
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